Fk11 Privacy Policy
Your personal information matters to us. fk11 is committed to full transparency and security in how it collects, stores, and uses data for users in Bangladesh. This policy explains what information we collect, why we collect it, and how we keep it safe.
Last Updated: January 2026
What Information We Collect
When you use the fk11 platform, several types of information are collected to maintain service quality and ensure a safe experience. Each type of data is collected for a clear purpose, and we only collect what is necessary.
Account & Personal Information
At registration, we collect your name, email address, mobile number, date of birth, and Bangladesh address. This information is used to verify your identity and secure your account. We never collect unnecessary personal data. National ID information may be required for age verification and is stored on fully encrypted servers. You can update your personal information at any time through your account settings.
Device & Browser Information
When you access the fk11 platform, certain technical information is collected automatically. This includes your IP address, device type, operating system, browser type and version, and screen resolution. This data is used to ensure platform functionality, detect fraudulent activity, and improve the mobile experience. It is essential for delivering a reliable experience across the range of devices and networks used in Bangladesh.
Payment & Financial Information (BDT)
For deposits and withdrawals on fk11, only limited payment details are stored — such as the last few digits of your mobile banking number and your transaction history. Full payment information is never stored on our servers; all transactions are processed through secure third-party payment gateways. Records of all BDT transactions are retained to resolve financial disputes and meet regulatory requirements. The security of your payment information is one of our top priorities.
Usage Data & Activity
Behavioral data — such as which games you play, how long you stay, and which pages you spend the most time on — helps us improve our services. Your betting and gaming history is also used to support responsible gaming. This data is analyzed statistically and is never shared with third parties on an individual basis. By understanding usage patterns, we can create more relevant content and offers for users in Bangladesh.
Purpose of Data Use
Information collected by fk11 is used only for specific, legitimate purposes. We never use your data for unauthorized purposes or sell it commercially to third parties. Every use case is clearly outlined below.
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Account Management & Verification: Your information is used to complete your registration, verify your identity, and keep your account secure. Age and identity verification is required under applicable Bangladeshi law.
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Transaction Processing: Your information is used to process BDT deposits and withdrawals smoothly, send transaction confirmations, and resolve any financial disputes.
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Customer Support: Your account and usage information is used to resolve issues quickly and provide personalized support.
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Responsible Gaming Assurance: Usage history is monitored to identify signs of excessive gaming and provide users with timely support.
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Security & Fraud Prevention: Device and login data is analyzed to detect suspicious activity and protect your account from unauthorized access.
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Service Improvement & Personalization: Usage data is analyzed to better understand Bangladeshi users' preferences and deliver more relevant game recommendations and content.
Cookies & Tracking Technologies
The fk11 platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device that help us recognize you and remember your preferences on future visits. You can control or delete cookies at any time through your browser settings.
Cookie Types
These cookies are essential for the platform to function properly. They handle core tasks such as maintaining login sessions, storing security tokens, and remembering language settings. They cannot be disabled, as doing so may cause the platform to stop working.
These cookies help us understand how users navigate the site. The data is fully anonymized and is used to improve our services. You can disable these cookies through your browser settings if you prefer.
These cookies save your language preference, theme settings, and other personalization choices so you don't have to reconfigure them on each visit. They play a key role in delivering a localized experience for users in Bangladesh.
Limited third-party cookies may be used for payment processing and game providers. These cookies are governed by the respective provider's own privacy policy and are outside fk11's control.
You can delete cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may cause certain platform features to stop working. Contact our support team for more information about our cookie policy.
Data Storage & Security
Fk11 uses industry-standard security technology to protect your data. All stored information is kept on encrypted servers, with multiple layers of protection against unauthorized access. Our security team monitors systems around the clock and responds to any threats immediately.
All data transfers are secured with TLS/SSL encryption.
Encrypted databases, regular backups, and access logging.
Two-factor authentication adds an extra layer of security to your account.
How long data is retained depends on its type. Data for active accounts is kept for as long as the account remains open. Financial transaction records are typically retained for five to seven years for legal and regulatory purposes. After an account is closed, unnecessary personal data is deleted within a defined timeframe. However, certain data may need to be kept longer to meet legal obligations or resolve disputes. If you request deletion of your data, we will verify and act as promptly as possible.
Only authorized fk11 personnel can access user data, and all such staff operate under strict confidentiality agreements. In the event of a data breach, we are committed to notifying affected users within 72 hours. If you notice any security vulnerabilities, please report them to our support team.
Data Sharing with Third Parties
Fk11 never sells your personal data to third parties for commercial purposes. However, there are certain situations where limited data sharing becomes necessary. We've outlined those situations transparently below so you're fully informed.
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Payment Processors:
Necessary financial information is shared with authorized payment gateway partners to process BDT transactions. These partners adhere to strict security standards and use the data solely for transaction processing. Their own privacy policies apply, and fk11 ensures they provide an equivalent level of data protection.
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Game Software Providers:
Limited session data may be shared with third-party game providers to facilitate gameplay. This data never includes your full personal identity or payment details. All game providers are internationally licensed and committed to data protection.
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Legal & Regulatory Authorities:
Information may be shared with relevant authorities to comply with applicable Bangladeshi laws, court orders, or government directives. In such cases, we disclose only the minimum necessary data and make every effort to notify affected users where possible.
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Business Transfers:
In the event of a business merger or acquisition, user data may be transferred to the new owner. In such cases, the incoming operator will be required to comply with this privacy policy, and users will be notified in advance.
Your Rights, Policy Updates & Contact
Fk11 believes every user should have full control over their own data. We uphold the following rights and are always ready to help you exercise them. All data-related requests will be processed within the designated timeframe.
Your Data Rights
You have the right to request a full report of all information we hold about you. We will provide this report free of charge within 30 days of your request. The report will include the types of data collected, its sources, and how it has been used.
If your account contains incorrect or outdated information, you can request a correction. Many details can be updated directly from your account settings. For more complex changes, our support team is available to assist.
You can request the deletion of your account and personal data at any time. Any data not subject to legal retention requirements will be removed promptly upon request. You will receive a confirmation once the deletion process is complete.
You have the right to object to the processing of your data for specific purposes. You can opt out of marketing communications at any time. Where your objection is valid, we will stop that particular processing activity.
Policy Changes
Fk11 reserves the right to update this privacy policy as needed. If any significant changes are made, you will be notified in advance via email or through the platform. The date of any changes will always be noted at the top of this page. Continued use of the platform after a policy update will be taken as acceptance of the revised terms. We recommend reviewing this page regularly.
Contact Support
Feel free to reach out to us with any questions, concerns, or requests regarding the privacy policy. Our data protection team is available every day of the week, Bangladesh time. We aim to respond promptly and typically resolve inquiries within 3 to 5 business days.
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